Question 1

Does WWBeds send people out to do the assembly and installation?

Accepted Answer

We do not send anyone out for the assembly and installation, unless you are located in Arkansas. Customers often install the unit themselves using our instructions or videos. If uncomfortable, we recommend hiring a local handyman, moving/storage, or cabinet company. For reference, we can send you the assembly instructions before purchase—just email sales@wwbeds.com.

Question 2

What are the main benefits of a Murphy Bed?

Accepted Answer

A Murphy bed helps you reclaim floor space. It lets a guest bedroom or home office serve dual purposes — you can raise or stow the bed when not in use. It provides a space-saving solution while still offering comfortable sleeping arrangements for guests.

Question 3

I have metal studs. Is this an issue?

Accepted Answer

No — metal studs are not a problem. Just let us know in advance so we can send the correct mounting hardware for installation.

Question 4

How is this shipped?

Accepted Answer

We ship Murphy bed units on a skid/pallet via freight lines like SAIA or Estes. The unit is broken into multiple boxes and delivered curbside. You’ll be responsible for disposing of the packing materials.

Question 5

How long does it take from time of order until shipping?

Accepted Answer

Current production lead time is approximately 5–7 weeks (as of 2/11/25). For the most up-to-date lead time, contact one of our sales representatives.

Question 6

Are your Murphy Bed units made out of solid wood?

Accepted Answer

No. To support durability and reduce weight, we use veneered plywood. We do not use particle board or melamine, and all units are built to last for generations.

Question 7

Will the freight company bring the shipment inside my home?

Accepted Answer

No — freight delivery is curbside only. If you need help bringing the boxes inside, we suggest hiring a local moving or storage company to assist.

Question 8

How is shipping damage handled?

Accepted Answer

If you notice visible damage upon delivery, contact us immediately. We will assist with the freight company claims and provide replacement parts as needed. Hidden damage must be reported within 5 business days. For international shipments, full value coverage ends once the package reaches the freight forwarder.

Question 9

Do I need a spring or piston mechanism?

Accepted Answer

Most of our Murphy bed units use spring systems. However, we use piston systems when the unit includes an inset desk, fold-down desk, or mirror.

Question 10

Can you build a King size?

Accepted Answer

In many styles, yes — but we cannot build King size versions of Inset Desk, Mirror, or Pivoting Bookcase Murphy beds due to added weight. Also, horizontal orientation is not available in King.

Question 11

Can I use my own mattress?

Accepted Answer

Yes — any standard mattress up to 12" thick is acceptable. We do not recommend adjustable, bed-in-a-box, or memory foam mattresses and cannot guarantee their fit.

Question 12

Do you allow cancellations or returns?

Accepted Answer

You may cancel your order and receive a full refund of the $400 deposit unless we’ve already drawn your design or ordered special materials. After production begins, cancellations incur a 20% restocking fee. We don’t accept returns once products ship.

Question 13

What is the warranty?

Accepted Answer

We offer a 10-year warranty on the mechanism and a 1-year warranty on workmanship. Replacement parts exclude international shipping and labor costs.

Question 14

How do I order a Murphy Bed unit? What is the process?

Accepted Answer

Start by requesting a free quote. After you place a $400 deposit, we’ll send you a detailed drawing packet. Once approved, production begins. Upon completion, we share photos and request the final payment before shipping.

Question 15

Can we receive a drawing?

Accepted Answer

Yes — once your order is placed, we provide a detailed drawing packet. If you’d like a drawing before ordering, there is a $100 fee (which will be credited toward your order if you proceed).

Question 16

What is the weight limit on your Murphy bed units?

Accepted Answer

Most units support up to 800 lbs (including mattress). Murphy bunks support up to 150 lbs and are not intended for adult use.

Question 17

What are the dimensions?

Accepted Answer

Dimensions vary by model. Refer to our Murphy Bed Sizes page for vertical and horizontal units. We can also customize the size of side or upper bookcases.

Question 18

Are we able to get finish samples?

Accepted Answer

Yes — you can purchase stain/paint samples. If you’ve placed an order, up to two stock color samples can be sent free. Otherwise, samples are chargeable.

Question 19

How can I get pricing?

Accepted Answer

Many product pages include price breakdowns. For accurate pricing (including shipping), request a free quote or email a sales rep with your requirements.

Question 20

What payment is required to get this ordered?

Accepted Answer

A $400 deposit is required to place your order. The remaining balance is due upon completion, before shipping.

Question 21

Do you offer any discounts?

Accepted Answer

No — we strive to offer our best pricing upfront and thus do not offer additional discounts.

Question 22

What makes WWBeds superior to other companies?

Accepted Answer

We use veneered plywood over less durable materials, offer extensive customization, maintain high customer service standards, and carefully hand-assemble each unit to ensure precision and longevity.

Question 23

Can this be left freestanding or does it attach to the wall?

Accepted Answer

The Murphy bed must be mounted directly to wall studs (typically 3–4 points at the header). It is not designed to be freestanding.

Question 24

Do I have to remove my existing baseboards?

Accepted Answer

No — we include a 6" cutout to accommodate standard base molding. If your molding is taller, let us know and we’ll adjust the cutout accordingly.

Question 25

Can I leave my bedding on when closing the Murphy bed unit?

Accepted Answer

It depends. For thinner mattresses (≤12"), you may leave sheets or a comforter on. We don’t recommend leaving pillows, as they may fall when the bed is stowed.

Question 26

Are the Murphy beds easy to raise and lower?

Accepted Answer

Yes — our mechanisms are counterbalanced, requiring minimal effort. However, added weight (desk, TV, etc.) or using a King size may increase the effort needed.

Question 27

Do you have a showroom where I can see the products?

Accepted Answer

Yes — we maintain a showroom in Central Arkansas. While not all units are on display, our staff can demonstrate operation and walk you through options.

Question 28

Are these beds made for daily use?

Accepted Answer

Yes — our Murphy bed units are engineered for daily operation and long-term use.

Question 29

What if I don’t see what I’m looking for on your website?

Accepted Answer

Because we build custom units, you are welcome to share designs or ideas (e.g. from Pinterest) via email. We’ll work with you to bring your vision to life.

Question 30

What should I do if I have an issue with my Murphy Bed unit?

Accepted Answer

Contact us at sales@wwbeds.com and include photos or video of the issue along with a description. A builder will respond promptly with guidance or replacement parts.

Question 31

Can a Murphy Bed be moved after the initial installation?

Accepted Answer

Yes — our units attach only at the top and don’t require removal of base molding, making them relatively easy to disassemble and relocate.

Question 32

If you finish my bed before I need it, can you hold it?

Accepted Answer

We try to coordinate timing carefully. If a delay is needed, we offer a one-week (5 business day) grace period for free. Beyond that, a $10/day storage fee applies and must be paid before shipping.

Question 33

There is a bigger gap on one side than the other. What should I do?

Accepted Answer

Your Murphy bed may be out of square. You can fix it by slightly kicking out the lower vertical until the gap evens. Please refer to our video instructions for demonstration.

Question 34

My bed will not close completely (spring version). What are possible causes?

Accepted Answer

Possible causes include: no mattress installed, mattress is too thick, mattress is slouching (especially foam types), or wall not plumb. Also check that desks or attachments are mounted correctly. Adjust or reposition as needed.

Question 35

My bed will not close completely (piston version). What are possible causes?

Accepted Answer

Common causes are: adjustable lower ball stud plate placed too far back, mattress too thick, mattress slouching, or out-of-plumb walls. Adjust the plate position forward and verify mattress and wall alignment.

October 2013 Picture Archive